Privacy Policy

1. Personal Information We Collect

We may collect the following categories of personal information:

Contact Information

• Full name
• Billing address
• Shipping address
• Email address
• Phone number

Financial Information

• Payment card details
• Billing information
• Transaction records

Account Information

• Username
• Password
• Account preferences

Transaction Information

• Purchase history
• Order details
• Returns and exchanges

Communications

• Messages sent to us
• Customer support inquiries

Device & Usage Information

• IP address
• Browser type
• Device identifiers
• Website interaction data

2. Tax Identifier Collection

Where required for regulatory, compliance, or financial purposes, we may collect tax identification information, including:

• Employer Identification Number (EIN)
• Social Security Number (SSN)
• Individual Taxpayer Identification Number (ITIN)
• Other government-issued tax identifiers

This information is collected only when necessary and is securely stored in accordance with applicable laws.

3. Cookies & Tracking Technologies

We use cookies, pixels, tags, web beacons, and similar tracking technologies to collect and store information about your interactions with our website and Services.

What Are Cookies

Cookies are small data files placed on your device when you visit a website. They help improve functionality and user experience.

Types of Cookies We Use

Essential Cookies — Required for website functionality, security, and accessibility.

Analytics Cookies — Help us understand how users interact with our website.

Functional Cookies — Remember your preferences and settings.

Advertising Cookies — Used to deliver relevant advertising and measure campaign effectiveness.

Mobile & SMS Data Protection

Tracking technologies are not used to collect or store text messaging originator opt-in data.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services.

All categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How We Use Personal Information

We use personal information to:

• Process orders and payments
• Provide products and services
• Deliver customer support
• Send service-related communications
• Send marketing communications (only with explicit consent)
• Detect fraud and enhance security
• Comply with legal obligations

5. How We Share Personal Information

We may share personal information with:

• Payment processors
• Shipping providers
• IT and cloud service providers
• Legal authorities when required

We do not sell personal information.

We do not share mobile opt-in data for marketing purposes.

6. Data Retention

We retain personal information only as long as necessary to:

• Complete transactions
• Maintain records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including sensitive financial and tax-related data.

However, no method of transmission over the internet is completely secure.

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion
• Opt out of marketing communications
• Request data portability

To exercise your rights, contact us:

Matrix Advanced Solutions LLC
Email: leo@matrixadvancedsolutions.com
Address: 5830 E 2nd Street, STE 7000 9914, Casper, WY 82609, United States

9. International Transfers

Your information may be transferred and processed outside your country of residence where legally permitted.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

11. SMS / Text Message Program

Program Overview

Matrix Advanced Solutions LLC operates an SMS messaging program (“Matrix Advanced Solutions LLC SMS Alerts”) used to send two distinct categories of messages to opted-in contacts:

• Service / transactional messages — catalog-ready notifications, onboarding and appointment reminders, order and shipping updates, account verification prompts, and customer-support replies.
• Marketing / promotional messages — new-product releases, restocks, protocol updates, and clinic-focused educational content. These are sent only to contacts who provide separate, independent consent.

How Users Opt In

Opt-in is collected exclusively through web forms on matrixadvancedsolutions.com. There is no keyword-based opt-in, point-of-sale collection, or third-party list acquisition.

A visitor may optionally submit their phone number through one of our web forms (including the catalog request, contact, clinic onboarding, and strategy call forms) and, if they wish to receive SMS, actively check one or both of two separate, unchecked consent checkboxes. Both the phone field and the consent checkboxes are optional — the form can be submitted without either, and SMS messages are only sent to phone numbers where the corresponding checkbox was explicitly ticked.

• A Service / Reminders checkbox authorizing automated reminders and service-based messages.
• A Marketing / Promotional checkbox, independent of the service checkbox, authorizing marketing and promotional messages.

Neither checkbox is pre-selected. Consent is not a condition of any purchase. At the moment of submission, we capture and retain the consent timestamp, IP address, user agent, and the exact checkbox text accepted as evidence of opt-in.

Message Frequency

Message frequency varies by recipient activity and typically ranges from approximately 2 to 8 messages per month per opted-in contact. Marketing messages are sent only to contacts who separately opted in to the marketing category.

Fees

Message and data rates may apply for messages sent to you and from you, based on your mobile carrier plan.

Opt-Out and Help

You may cancel the SMS service at any time by texting STOP, END, QUIT, CANCEL, UNSUBSCRIBE, or OUT to 831-298-8933. You will receive a confirmation message and no further texts will be sent. To rejoin, complete the opt-in process again on our website. For assistance, reply HELP or email leo@matrixadvancedsolutions.com.

Age Requirement

Participation in the SMS program is limited to U.S. recipients 18 years of age or older.

Data Handling

Text messaging originator opt-in data and consent are not shared with any third parties, except for aggregators and providers of the text message services required to transmit the messages. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Full details are set out in the Mobile & SMS Data Protection section above and in our SMS Terms & Conditions.