Clinic Onboarding

Start Your Partnership with Matrix

Our onboarding process is designed to get your clinic credentialed, set up, and operationally ready with minimal friction. Most clinics complete onboarding within 5–10 business days.

What's Included

Your Onboarding Package

Everything you need to get started with Matrix — from credentialing to your first order.

Credentialing & Verification

Provider license verification, clinic documentation, and compliance review.

Category Access Setup

Select and activate your initial treatment categories — peptides, exosomes, metabolic, and more.

Account Team Introduction

Meet your dedicated account team for ongoing strategic support and operational guidance.

Operational Orientation

Platform setup, ordering workflows, fulfillment overview, and inventory guidance.

Timeline

How Onboarding Works

A straightforward process from application to first order.

Submit Application

Complete the onboarding form with your clinic profile and category interests.

Credentialing Review

Our team verifies your licensing, documentation, and eligibility.

Category & Account Setup

Activate your product categories and configure your account.

Orientation & First Order

Complete your operational orientation and place your first order with support.

Get Started

Begin Your Onboarding

Complete the form below and our team will begin your credentialing review.

Clinic Name

Contact Name

Your Role

Clinic Type

Phone (optional)

State

Provider Count

Primary Specialty

Tell us about your clinic and goals

(Optional) I agree to receive Automated Reminders and Service-Based messages from Matrix Advanced Solutions LLC at the phone number provided above. This agreement is not a condition of any purchase. Msg & data rates may apply. Message frequency varies. Text HELP to 831-298-8933 for assistance. Reply STOP or OUT to opt out at any time.

(Optional) I agree to receive Marketing and Promotional messages from Matrix Advanced Solutions LLC at the phone number provided above. This agreement is not a condition of any purchase. Msg & data rates may apply. Message frequency varies. Text HELP to 831-298-8933 for assistance. Reply STOP or OUT to opt out at any time.

By submitting, you agree to our Terms of Service and Privacy Policy.

Subject to credentialing and approval. All information is reviewed confidentially.

FAQ

Common Questions

Who is eligible to work with Matrix?

Matrix partners with qualified, licensed healthcare providers and credentialed clinics. Eligibility is subject to verification, credentialing review, and jurisdictional compliance.

How long does the onboarding process take?

Most clinics complete onboarding within 5–10 business days, depending on credentialing verification and category selection complexity.

What does onboarding include?

Onboarding includes credentialing review, category access setup, operational orientation, account team introduction, and initial order support.

Do I need to commit to a minimum order volume?

Matrix works with clinics across a range of scales. Our team will discuss volume expectations and program structure during your onboarding consultation.

Can I add categories after onboarding?

Yes. Matrix supports ongoing category expansion. Your account team will help you evaluate and activate additional product categories as your practice grows.

Is there marketing or growth support included?

Yes. Matrix provides marketing support, funding guidance, and operational infrastructure as part of our partnership model. Scope varies by program tier.

How does Matrix handle compliance?

Matrix maintains compliance-forward operations across product sourcing, credentialing, and fulfillment. All products are designated for professional use only and subject to regulatory review.